On April 18th, 2022, between 13:36 UTC and 14:30 UTC, Instabug experienced an operational incident that caused some crashes to not be accessible.
During this time, no crashes or occurrences were lost or dropped. This issue only impacted viewing of crashes, and our APIs were not impacted in any way.
Amazon Web Services (AWS) was performing a blue/green deployment while services underlying Instabug’s infrastructure. During this deployment, several of the indices associated with our Elasticsearch database were incorrectly deleted. Once the issue was discovered, Instabug engineers contacted AWS support who acknowledged the issue and restored the indices from a snapshot. Upon restoration, services were fully functional.
AWS has committed to notifying us before any release or migration that may impact our services.